Clerk, Physician Services

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve.

Where We Are:

Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state’s best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city. Southern hospitality and progressive leadership have made this city live much larger than its size.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• Free Parking
• And much more…

Position Summary:

The Physician Services Clerk provides quality customer service to patients and performs functions delegated and assigned by the Office Manager. This role supports front office operations, patient scheduling, medical records coordination, and financial transactions while ensuring a positive patient experience.

Reports to: Office Manager

FLSA: Non-Exempt

Minimum Qualifications:

Education:
High school diploma or equivalent required; Associate’s degree preferred

Experience:
Knowledge and experience with computers, coding, and medical terminology preferred

Required Skills:

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to handle stress in a positive manner

Essential Functions:

• Carries out front office activities in a kind and courteous manner
• Assists customers and their families effectively
• Notifies Office Manager of customer complaints in a timely manner
• Gathers and updates patient demographic information in the system
• Communicates delays and offers alternatives to waiting patients
• Manages telephone communication and documents messages
• Coordinates EMR/medical record activities
• Collects and posts payments while ensuring security of funds
• Schedules patients and manages appointment flow
• Verifies insurance eligibility and obtains prior authorizations
• Reviews patient accounts and collects balances due
• Performs appointment reminder calls
• Completes required in-services and training
• Participates in patient satisfaction improvement initiatives
• Makes referrals to other medical team members as needed

Functional Demands:

• Standing, sitting, walking, and bending required
• May require stair climbing
• Clear communication in person and by phone
• Adequate hearing and vision required
• Exposure to potentially stressful or hazardous situations
• Ability to read, write, prioritize tasks, and manage stress effectively

EEOC Statement:

Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.