Clerk, Physician Services

Meadowview Regional Medical Center

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Meadowview Regional Medical Center is a 100-bed, acute care, Joint Commission accredited facility named one of the 100 Top Hospitals in the country five times in the past decade. We strive to deliver high quality, cost effective healthcare in the communities we serve.

Where We Are:

Nestled along the south banks of the Ohio River in northeastern Kentucky, the picturesque town of Maysville is one of the state’s best kept secrets. We are proud to offer amenities of a larger metropolitan area, with the comforts and intimacy of a small city, southern hospitality and progressive leadership have made this city live much larger than its size.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Advancement opportunities with responsive, supportive leadership
• Continuing education opportunities
• And much more…

Position Summary: 

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager

Reports to:  Office Manager

FLSA Status:  Non-Exempt

Essential Functions
-  Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
-  Notifies office manager of customer complaints in a timely manner
-  Gathers appropriate demographic information on each customer and updates the practice management system
-  Notifies customers of long waits and offers alternatives
-  Ensures effective telephone communication and documents messages
-  Coordinates all EMR/medical record activities
-  Collects and post payments and ensures safety and security of all monies
-  Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
-  Performs insurance eligibility verification and obtains prior authorization as needed
-  Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
-  Performs appointment confirmation telephone calls
-  Completes required in-services
-  Participates in the development and implementation of patient satisfaction improvements
-  Makes referrals to other medical care team members when needed

Education: 

• High school diploma or equivalent,  required 

• Associate’s degree or higher, preferred

Required Skills:

• Must be able to provide excellent customer service

• Standing, sitting, walking, bending (45-90 degree angles) are required

• May require stair climbing

• Hearing must be adequate to perform duties      

• Normal visual acuity necessary to perform duties

• May be exposed to injury by irrational or disturbed customers, to customers with communicable diseases and/or potentially dangerous equipment

• Must be able to ready and write to fulfill job description

• Must be able to prioritize and cope with stress in a positive manner

EEOC Statement:

Meadowview Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.