Front Desk/Client Experience Coordinator

About GoBeyond

GoBeyond is more than a clinic. Beyond beauty, this is a sacred space for both body and soul. It’s a calm, welcoming sanctuary where women reconnect with their strength and sense of self. We believe self-care is a return to who you really are, supported by expertise, grounded in integrity, and focused on meaningful results.

About This Role

Front Desk Coordinator | Client Concierge | Sanctuary Guide

We’re seeking a warm, organized, and reliable Front Desk/Client Experience Coordinator to be the first and lasting impression of our sanctuary. This role transcends a typical front desk position—it’s about creating a peaceful, supportive rhythm for every client, embodying GoBeyond’s vision of compassionate care.

Your Schedule:

• Monday, Wednesday & Friday: 8:50 AM – 6:00 PM
• Tuesday & Thursday: 9:50 AM – 7:00 PM

Must-Have Qualifications

To be considered for this role, you must meet the following requirements:

• At least one year of experience in a client-facing customer service role (hospitality, wellness, healthcare, or luxury service preferred)
• Excellent communication skills, professional, warm, and service-oriented in person, over the phone, and via email
• Highly organized with strong attention to detail, able to orchestrate multiple appointments, schedules, and client interactions with grace
• Comfortable thriving in a high-touch, client-focused environment, not a back-office role
• Tech-savvy and adaptable, with experience in scheduling software or CRM tools (e.g., Weave, AestheticsPro) a plus

Key Responsibilities

• Welcome clients with warmth, setting a calm, inviting tone
• Coordinate appointments and orchestrate treatment flow for clients and providers
• Respond to calls, texts, and emails with professionalism and care
• Nurture an organized front desk, overseeing supplies, records, and digital systems
• Embody GoBeyond’s self-care vision with a renewing, centered presence

What You’ll Do

Create a Grounded First Impression

• Welcome every client with warmth, presence, and poise
• Set a calming tone through every interaction, aligned with our sanctuary setting
• Cultivate a peaceful, harmonious front area that reflects our aesthetic

Manage Scheduling & Flow

• Guide clients through check-in/check-out with care
• Coordinate provider schedules and treatment flow with empathy
• Handle confirmations, cancellations, and rescheduling with clarity

Support Communication

• Respond promptly to calls, emails, and text inquiries
• Offer guidance before and after visits with clear, reassuring communication
• Share treatment and membership options when relevant—never with pressure

Oversee Front Desk Operations

• Handle payments with grace, ensuring a seamless client experience
• Keep supplies, records, and digital systems organized
• Support client progress by updating accounts and ensuring accurate records

Why Join GoBeyond?

We believe in nurturing our team to uplift our clients. That’s why we offer:

• Competitive $16–$17/hour + commissions + quarterly bonuses based on client satisfaction and team goals
• Complimentary & discounted treatments to support your own renewal
• Self-care stipend + access to wellness services
• Growth through leadership development and skill-building opportunities
• A collaborative, high-integrity team culture where diverse perspectives thrive