Patient Care Coordinator

Job description:

At the Institute of Complementary Medicine (ICM), we value the energy, skills, and compassion that new team members bring. Join our supportive team and grow in a clinic dedicated to patient-centered integrative medicine.

As a Patient Care Coordinator, you’ll be an integral part of the patient experience by:

· Greeting patients and creating a welcoming environment.

· Scheduling appointments, managing calls, and returning messages.

· Supporting providers with daily patient care management.

· Collecting patient demographics, insurance details, and consents.

· Processing copays, balances, and cash-pay services.

· Maintaining accurate and up-to-date EHR charts.

· Managing faxes, scans, and documentation for providers.

· Assisting with dispensary product organization.

· Rotating light kitchen and office duties to keep our patient-facing areas clean and professional.

· Ensuring HIPAA compliance in all patient interactions.

· Reconciling and reporting end-of-day financials.

Qualifications:

· Strong organizational skills with attention to detail.

· Professional, compassionate, and reliable team player.

· Familiarity with EHR systems (training provided).

· Interest in integrative and naturopathic medicine is a plus!

· Bonus: experience or interest in medical billing.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person