Patient Coordinator at Camelback Pediatric Dentistry and Orthodontics

Join Our Team at Camelback Pediatric Dentistry and Orthodontics!

At Camelback Pediatric Dentistry and Orthodontics in Phoenix, AZ, we’re dedicated to providing exceptional care in a fun, beach-themed environment. Our team is passionate about making every visit a positive experience for our patients and their families. From early dental care to orthodontics, we offer comprehensive services using the latest technology, all under one roof.

We’re currently hiring a Full-Time Patient Coordinator to join our front office team!

About the Role: 

As a Patient Coordinator, you’ll be the welcoming face of our practice, ensuring a smooth check-in process for our patients and their families. This role is perfect for someone who is organized, friendly, and thrives in a family-centered, fast-paced environment. 

What You’ll Do:

• Greet patients and families warmly and check them in efficiently.
• Answer phones, schedule appointments, and manage daily schedule flow.
• Confirm appointments.
• Verify insurance eligibility and collect co-pays and balances when needed.
• Present treatment plans and explain financial arrangements when needed.
• Maintain accurate patient records in Dentrix.
• Communicate clearly with clinical team to ensure smooth patient transitions.
• Provide outstanding customer service and handle concerns professionally.
• Maintain a clean and tidy waiting room and patient restroom.

Compensation Package: 

• In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more: 
• Affordable Health, dental, and vision insurance options 
• FSA/HSA 
• Short/Long Term disability options 
• 401(k) with up to 4% matching 
• Paid time off and paid holidays
• Uniforms provided
• Free Dental Cleanings for employees after 90 days. Free Pediatric Dental Care for immediate family members under the age of 16 after 90 days.
• Free Orthodontic Treatment for employees after 90 days. 50% off Orthodontic Treatment for immediate family members after 1 year 
• Practice wide monthly bonus structure

Qualifications: 

• 1+ years of experience in the dental field - preferred! Will train the right candidate.
• Exceptional customer service and communication skills. 
• Strong organizational skills and attention to detail with the ability to multitask in a busy environment.
• Must be comfortable discussing financial options and insurance coverage 
• Empathy, patience, and a genuine desire to help others.
• Previous experience in a front office or customer service role (dental/medical office experience preferred).
• Proficiency with computer systems and scheduling software (experience with dental software is a plus).
• A positive, team-oriented attitude and a passion for providing excellent patient care.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.  
• Bilingual in Spanish is a plus but not required.