Support Services Specialist (80%) - Hospital Dentistry, College of Dentistry
Jobs@UIOWAThe College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If want to contribute to a collaborative and patient-focused organization – apply today!
For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Key Responsibilities:
· Schedule and coordinate patient appointments using AxiUm and Epic systems.
· Manage provider calendars and daily clinic schedules.
· Verify insurance coverage and obtain pre-authorizations.
· Collect co-pays and assist with patient billing questions.
· Coordinate referrals and ensure necessary documentation is available.
· Communicate with patients, providers, and external offices.
· Train new staff, residents, and student employees on clinic protocols.
· Resolve scheduling conflicts and urgent care needs.
· Support clinic workflow and contribute to process improvements.
· Maintain accurate patient records and appointment data.
Salary: $39,974.40 to commensurate (Pay Grade: 3A)
Schedule: 32 hours per work, To Be Determined between Monday – Friday, 8:00am to 5:00pm
May require occasional overtime.
Work Location: On-Site
Required Qualifications:
· Bachelor’s degree or an equivalent combination of education and relevant experience is required.
· 6 months – 1-year relevant experience in a health care environment, including the following skillsets:
o Experience scheduling for multiple providers in a healthcare environment
o Experience gathering and verifying insurance coverage
o Experience with electronic health records
o Experience working in Windows based networked database using multiple data tools
o Excellent verbal, written, and interpersonal communication skills.
Desirable Qualifications:
· Experience with dental terminology
· Some knowledge of university policies, procedures, and regulations.
· Experience in a public health setting
· Experience utilizing active conflict management/resolution skills and de-escalation techniques.
Position and Application Details:
In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Position NOT eligible for University Sponsorship of Employment Authorization.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.