Client Care Coordinator

Full-Time In-Office Bowling Green, KY Do you naturally connect with people and make them feel truly heard - even over the phone? Do you have a natural gift for making others feel heard, valued, and understood? If so, we want to meet you. We're looking for a Client Care Coordinator to serve as the voice and heart of our client relationships - someone who ensures our clients feel cared for, informed, and supported. You'll play a critical role in tying together service delivery, communication, and relationship continuity, ensuring every client feels like they have a true partner in us. What You'll Do Be the go-to person for our clients-someone they trust, rely on, and enjoy talking to. Support onboarding, relationship management, and routine client touchpoints Identify and de-escalate client concerns with empathy, professionalism, and poise Build personal relationships - not just transactional ones - with clients across all levels Read between the lines-picking up on tone, emotion, and unspoken concerns. Help mend and protect client trust when frustrations arise Collaborate with internal teams to ensure timely service, clear communication, and client satisfaction Track interactions, meetings, and planning across multiple clients using internal systems and tools What Success Looks Like Clients trust you - and reach out to you first when something's wrong Internal teams rely on your follow-through and client insight to improve delivery You proactively bring attention to recurring issues that need long-term solutions You handle a full plate with calm urgency - keeping everyone and everything on track Conversations with clients feel like catching up with a trusted partner Who You Are You smile when you talk - and people can hear it You're energized by people and don't hesitate to spark a conversation Have a sixth sense for how people are feeling, even if they don't say it. You listen with empathy, respond with clarity, and speak with honesty You bring a calming presence when things get hectic You care deeply about doing things right and making people feel seen and supported You're organized, persistent, and focused on follow-through You adjust quickly when plans change and keep your cool under pressure Take pride in making sure "everyone and everything is good." What You Bring Prior experience in a customer-facing role where relationship-building and follow-through mattered (customer service, hospitality, support, account coordination, etc.) Confidence communicating with a wide range of personalities and roles Strong written and verbal communication skills A desire to grow professionally and support others in doing the same We'll provide the training - you bring the right attitude and emotional intelligence. We'll also ask you to complete a DISC profile as part of the hiring process. If you love creating meaningful client relationships, solving real-world problems, and making people feel genuinely cared for - we want to meet you. Apply now and help us take client experience to the next level. PI