Customer Experience Pharmacist Manager

The CX Pharmacist Manager will perform duties as outlined in the
Pharmacist Job Description. In addition, they will provide leadership to
assigned pharmacy staff, provide a supportive environment for the best
patient care, and act as a liaison between staff and upper management. The
Pharmacist Manager shows commitment to the pharmacy's mission and
goals of Belmar Pharma Solutions.

KEY RESPONSIBILITIES

• Manages CX Pharmacist personnel and supports technicians.
• Coordinates CX Pharmacist workflow- phones, problems, voicemails,
• and patient counseling. Participating in workflow as necessary.
• Committed to providing excellent customer service and clinical support to
• our providers and patients.
• Helps in the CX standardization process and implementation of corporate
• initiatives onsite.
• Works in partnership with Operations, Compliance, and Sales.
• Helps to coordinate and lead team and staff CX pharmacist meetings.
• Ability to effectively prioritize and execute tasks on time in a fast-paced
• and changing environment.
• Ability to work as part of a team in a collaborative environment.
• Demonstrates leadership by example in projecting a positive attitude.
• Assists with clinical and non-clinical complaint analysis and may
• participate in monthly CQI meetings with Quality and PIC’s.
• Obtain and maintain additional state licenses required by the pharmacy.
• Supervises direct reports.
• Performs other duties as assigned.