Registered Nurse Care Coordinator

CORE VALUES

The core values of Community Health Center of Southeast Kansas, Inc. (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the organization’s resources. 

GENERAL DESCRIPTION

This position is part of the clinical team. This position is responsible for performing overall nursing care within the electronic health record (EHR) and also provides a communication link between providers and patients on test results, medical questions and requests and continuity of care.

ESSENTIAL DUTIES

• Patient Care and Follow-up: Supports the provider and care team by managing all EHR tasks outside of medication refills and medication prior authorizations, this includes managing Telephone Encounters, Actions, Documents, and Lab/Diagnostic order follow-up and notifying patients of results. Follow up with patients on any outstanding orders for testing or specialty care to ensure these services are completed. Answer any questions the patient may have regarding the testing. Assists with non-medication prior authorizations such as DME and diagnostic imaging and testing.
• Patient Coordination of Care: Supports the provider and care team by coordinating care for upcoming patient appointments or care between appointments. This includes reviewing provider schedule in advance of an appointment to optimize the patient visit. Reviewing health record for information surrounding immunization status, preventive services, and necessary lab testing for the visit and contacting the patient as needed to discuss. Reviewing health record for recent hospital stays and ensure hospital records have been received. Ensuring health record is up to date with any health information from external sources (i.e. hospitals, WebIZ, etc.). This position should develop a working understanding of the current UDS measure for patients served and assess, plan, implement and evaluate continuously the outcomes obtained. Participates in Care Team daily huddle to facilitate communication regarding patients being seen in the clinic.
• Patient Triage: Answers triage phone calls and works with the care team Primary Nurse to schedule or work in patients who need to be seen by the provider. Serves as the primary contact for Mission Control.
• The Nursing Care Coordinator whom focuses on CHC/SEK’s Diabetes Program will assist primary care nursing team with medication refills, prior authorizations, DME, diabetic shoes, and other items needed to provide quality continuous care for patients.  
• Performs other duties as assigned.
• The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

QUALIFICATIONS

• Possession of a valid license as a Registered Nurse in the state where nursing practice will occur or multistate license in nurse’s resident state; multistate license strongly preferred.  
• Two years nursing experience in an outpatient clinic, preferred.
• Must obtain Basic Life Support (BLS) certification through American Heart Association within six (6) months from date of hire.

KNOWLEDGE, SKILLS AND ABILITIES

• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base.
• Demonstrate knowledge of the rationale of appropriate patient care.
• Must be organized and able to manage/prioritize tasks to meet deadlines, adapts to change in a positive manner, able to work as a part of a team.
• Communicates through appropriate channels. Use proper chain of command for patient complaints.
• Ability to handle emergency situations calmly and effectively.
• Must be computer literate, especially with Microsoft Office products and be proficient with the Electronic Health Record software.
• Must be able to maintain good inter-personal relationship with co-workers and other members of the health care team and the organization.
• Provide customer service in accordance to the organization’s mission.
• Be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance to organization’s policy and procedure and HIPAA requirements.

WORKING CONDITIONS

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to operate computer keyboard, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Computer work is frequent. Good lighting and comfortable temperature of ventilation at all times